Privacy Notice

Scope

This Privacy Notice, referred to hereafter as the “notice,” outlines how MrPunter, along with its various subsidiaries (collectively known as “MrPunter,” “we,” “us,” or “our”), processes your personal information. It pertains to personal data we obtain from registered account holders, known as “Players,” and individuals who simply visit our website.

Who We Are

The entity managing this website serves as the Data Controller of your personal information. This role means we decide the purpose and methods of processing your data within the framework of our business interactions with you, as detailed in this notice. Alongside our joint controller, we are responsible for safeguarding and managing the personal data you entrust to us. For inquiries about this notice or to exercise your privacy rights, feel free to reach out to our Data Protection Officer at dpo@mrpunter-casino.uk.com.

What Personal Data Do We Collect?

Data You Share Directly With Us

Depending on how you engage with our services, we may collect the following types of personal information from you:

Account Creation Details: When signing up for an account, you’ll need to supply details such as your email, date of birth, country of residence, phone number, gender, full name, social security number, postal code, and username. Upon registration, we automatically capture your IP address and general location data.
Verification Information: To fulfil our due diligence, Know Your Customer (KYC), and Anti-Money Laundering (AML) responsibilities, we gather data like your ID number (from a passport, driver’s licence, or identity card), proof of residence, social security number, source of funds or wealth, bank ID, and financial records. This ensures we can confirm your identity and age while meeting licensing and legal standards.
Payment-Related Data: For handling deposits and withdrawals, we may request financial details such as your Bank ID, CPR or CPF number, IBAN, and payment method specifics. This information also supports our KYC and AML compliance efforts.

Data Gathered Automatically

Device Details: We collect information about the devices and software you use to access our services, including your IP address, operating system type, and device-specific identifiers.
Activity Tracking: To better understand your usage patterns and enhance our offerings, we automatically record details of your interactions with our site. This includes actions like browsing content, clicking advertisements, conducting searches, and sharing on social media, as well as session times, visited pages, clicked links, and duration spent online. Some of this is collected via cookies and similar technologies.
Approximate Location: We may deduce your general whereabouts when you use our services.

Data Obtained From External Sources

To improve and customize our services, as well as adhere to legal requirements, we might acquire your personal data from other entities, including:

Public Resources: Such as government records, online platforms, social media, and published media.
Third-Party Providers: Including banks, credit organizations, fraud prevention agencies, and public authorities, which assist us in validating your details and probing suspicious activities, particularly for fraud and AML purposes.
Derived Insights: We might estimate additional information, like your gaming interests or preferences, based on your browsing habits and gameplay.
Publicly Shared Information: Such as data from social media profiles, linked accounts (e.g., Google or Facebook), or other openly accessible online sources.

Why Do We Collect Your Data?

We utilize your personal data to:

Offer you access to our services.
Address your questions or service requests.
Conduct testing, research, and analysis to refine and upgrade our products and services.
Identify, prevent, and mitigate risks related to fraud, harmful actions, or illegal conduct.
Deliver marketing materials, newsletters, and personalized promotional content.
Handle disputes, including those requiring involvement from law enforcement or regulators.
Comply with legal and regulatory responsibilities.
Ensure the safety and smooth operation of our services, such as maintaining website availability and shielding our systems and intellectual property from threats or unauthorized access.

What Are Our Legal Grounds for Processing Your Data?

We process your personal data in line with GDPR and other relevant data protection laws, only when we have a valid legal basis. In some cases, multiple bases may apply. These include:

Contractual Necessity: We process data to establish or perform our agreement with you, such as setting up and maintaining your account or communicating per our Terms and Conditions.
Legal Requirements: We may need to process your data to meet statutory obligations, including verifying your age and identity for KYC and AML purposes, assessing your location via IP data, managing gambling-related risks, securing our networks, responding to legal orders, preventing financial crimes, fulfilling reporting duties, and addressing your data rights requests.
Legitimate Interests: We may process data to protect our interests—or those of a third party—provided they don’t override your rights. Examples include pursuing legal claims, securing our IT systems and intellectual property, improving our business relationship with you, analysing data for service enhancements or marketing, segmenting customers for risk management and responsible gaming, using algorithms to suggest tailored games, and detecting activities like fraud or cheating that undermine our services.
Your Consent: With your approval, we might send marketing via email, SMS, phone, or app notifications, customize offers based on your gaming habits, use your online behaviour for targeted ads, refine our marketing to suit your preferences, or manage your participation in contests, loyalty programs, and promotions.

How We Share Your Personal Data

We may disclose your personal data to:

Our internal staff, affiliated brands, contractors, agents, joint controllers, and subsidiaries within our corporate group.
Payment processors and banks, sharing details like your name, date of birth, and contact info, plus KYC documents, to facilitate transactions and ensure their AML compliance.
Third-party vendors aiding in service delivery and improvement, such as customer support, email/SMS providers, tech support, and cloud hosting services.
Marketing collaborators.
Fraud prevention organizations.
Entities involved in business transactions like mergers, acquisitions, or sales.
Game developers.
Data analysis firms for research and service optimization.
Law enforcement, regulators, and licensing bodies.

If you submit feedback, complaints, or inquiries about our services on external platforms (e.g., review sites or forums), we may respond there to address your concerns, sharing only the data needed to identify your account and reply appropriately. This is done to safeguard our reputation and resolve issues transparently, but only if you’ve raised a public concern, and we limit shared data to what’s essential for clarity.

How Long We Retain Your Data

We hold onto your personal data while your account remains active and to achieve the purposes described in this notice. We may keep it longer if required by laws like AML regulations. Once your account closes and no legal or business need remains, we’ll erase your data or anonymize it so it’s no longer tied to you.

Your Rights

You have several rights over your personal data, including:

Requesting access to view it and understand how we process it.
Correcting inaccurate or incomplete details.
Deleting your data if no legal or business justification exists to retain it.
Restricting its use under certain conditions.
Transferring it to another entity in a common, machine-readable format.
Objecting to its processing, especially for marketing or legitimate interest purposes.
Revoking consent at any time, without impacting prior lawful processing.
Filing a complaint with a data protection authority in your EU residence, workplace, or location of an alleged violation.

To exercise these rights, contact our Customer Support at support@mrpunter-casino.uk.com or our Data Protection Officer at dpo@mrpunter-casino.uk.com.

Cookies and Tracking Technologies

We employ cookies, pixels, tags, and similar tools to improve your experience on our site and apps. On your first visit, we’ll seek permission for non-essential cookies, though essential ones needed for site functionality don’t require consent. Check our Cookie Notice for details on cookie types, their uses, and preference management.

Data Security

We place high importance on protecting your data, using robust administrative, technical, and physical measures to prevent unauthorized access, loss, theft, or misuse. While we strive to secure your information, no system is entirely immune to breaches, and the internet inherently lacks absolute security. We can’t fully guarantee your data’s safety but will continually enhance our practices to bolster its protection.

Data Transfers Beyond the EU/EEA

We may process your data outside the EU/EEA, ensuring proper safeguards are in place with affiliates or third parties. This includes using European Commission-approved Standard Contractual Clauses, transferring only to “adequate” countries, or applying other recognized protections.

Changes in Ownership

Should our company undergo a sale, merger, or ownership shift, your data might be shared as part of the process. New owners may use it per this notice unless you consent to alternative uses.

Contacting Us

For questions about this notice or our data practices, email us at support@mrpunter-casino.uk.com or dpo@mrpunter-casino.uk.com.

Notice Updates

We may revise this notice as technology or legal requirements evolve. Please review it periodically. It takes effect from the date posted on our website.